FAQS

ASM Global, the world’s leading venue management and services company and operator of the Shreveport Convention Center, has a comprehensive and best-in-class program, that is being deployed at more than 325 facilities around the world, providing the highest levels of cleanliness and safety, all in partnership with leading medical professionals, industry experts and public health officials.
The Venue Shield program in Shreveport will provide the most advanced hygienic safeguards that will serve guests, staff, teams, talent, and all other visitors.

Prohibited items include, but are not limited to: weapons of any type, illegal drugs, fireworks, laser pointers, e-cigarettes/vapes (prohibited use inside facility), helium balloons, unauthorized noise makers, pets, drones, skates/skateboards, segways/hoverboards, coolers, glass containers, outside food and beverage, unauthorized pamphlets/handouts.

Yes. All persons and bags are subject to search by uniformed security. We’re continually enhancing the safety for our patrons, clients and employees. The bag restriction policy is currently being updated.

The Shreveport Convention Center is committed to providing the highest standard of safety for our patrons, clients and employees. All Shreveport Convention Center employees are trained in emergency response procedures developed to address an emergency or crisis that might arise at the Shreveport Convention Center. In the event of an emergency at the Shreveport Convention Center, patrons and clients will be guided with instructions by Shreveport Convention Center staff and the emergency notification system.

If you lose or find an item during an event, please contact any Shreveport Convention Center employee. For assistance on non-event days, please contact the Security Command Office at 318-841-4200.

Lost children/parents should notify the nearest Convention Center employee to alert security. Security will arrange search procedures.

Service animals are permitted at the Shreveport Convention Center. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. It does not include emotional support or comfort animals. Service animals must be harnessed, leashed or tethered at all times, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. The Convention Center reserves the right to request removal of a service animal that poses a threat to safety of other guests, employees and noncompliance of ADA laws.

Find out more information by going here - https://www.ticketmaster.com/safetix